This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Have tried all the suggestions but FF will not save new usernames and passwords. Any more ideas?

  • 3 vastausta
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja djcanter

djcanter
djcanter
more options

The password manager will not ask about saving usernames or passwords for sites I have previously saved but now want to change. I removed the old user name and password but it will no longer ask.

However, it did work when I created an account on the FF support site. Is there a way to find out if a website has now blocked saving passwords? I suspect that might be the problem but can not figure out how to determine the status.

I tried restarting FF in safe mode and it did not solve the issue. Are there any additional reasons or things to check to explain why the password manager will not ask about some sites?

The password manager will not ask about saving usernames or passwords for sites I have previously saved but now want to change. I removed the old user name and password but it will no longer ask. However, it did work when I created an account on the FF support site. Is there a way to find out if a website has now blocked saving passwords? I suspect that might be the problem but can not figure out how to determine the status. I tried restarting FF in safe mode and it did not solve the issue. Are there any additional reasons or things to check to explain why the password manager will not ask about some sites?

Kaikki vastaukset (3)

philipp
philipp
  • Moderator
more options

hello djcanter, sites can define that the browser shouldn't save passwords in their source-code, see Usernames and passwords are not saved.

you could use an addon like the following to try to circumvent such restrictions: https://addons.mozilla.org/firefox/addon/remember-passwords

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
djcanter
djcanter Kysymyksen kysyjä
more options

Thanks for the replies. I have never used Private Browsing and I did try the Safe Mode to troubleshoot. The suggestion to try the add on seems to have solved the issue, for he moment. I appreciate the assistance,

Thanks to both of you for replying to my post.