Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Followed directions with same result. Repeated and restarted firefox with same result. I can still access other sites. Also restarted in safe mode restored factory defaults and disabled add-ons. Same result.

If I want to try to reinstall firefox how do I save bookmarks. add ons etc.? There is no profile folder in Library>Application Support>Mozilla.

To back up see: Back up and restore information in Firefox profiles and
Restore bookmarks from backup or move them to another computer the do a clean reinstall as instructed below.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

The last Firefox version that runs on Mac OS X 10.4 is Firefox 3.6.28.

For an unofficial Firefox 17.0.5 ESR compatible version (TenFourFox) that runs on a PowerPC Mac with OS X 10.4.11 or OS X 10.5.8 you can look at:

• http://www.floodgap.com/software/tenfourfox/
• http://www.macupdate.com/app/mac/37761/tenfourfox

• http://code.google.com/p/tenfourfox//wiki/ReleaseNotes1705

• http://code.google.com/p/tenfourfox//wiki/PluginsNoLongerSupported
• http://code.google.com/p/tenfourfox//wiki/QuickTimeEnabler

• http://code.google.com/p/tenfourfox//wiki/AAATheFAQ