This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

How to stop Firefox extension 'Shop Helper 0.91.32' from self installing?

  • 5 vastausta
  • 3 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja Jack

more options

Over the last several days the extension Shop Helper 0.91.32 appears on the Firefox browser extension list and creates hyperlinks in many webpages. I have disabled and/or removed this extension several times and it still reappears. 'Shop Helper' acts like a virus, but my Norton s'ware doesn't see or stop it.

Over the last several days the extension Shop Helper 0.91.32 appears on the Firefox browser extension list and creates hyperlinks in many webpages. I have disabled and/or removed this extension several times and it still reappears. 'Shop Helper' acts like a virus, but my Norton s'ware doesn't see or stop it.

Valittu ratkaisu

Hello JackHughes

also, check :

  • in registry in the next key if you have something similar and delete it : HKEY_CURRENT_USER\Software\
  • C:\Program Files\
  • C:\Document and Settings\All Users\Application Data\


thank you

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (5)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Valittu ratkaisu

Hello JackHughes

also, check :

  • in registry in the next key if you have something similar and delete it : HKEY_CURRENT_USER\Software\
  • C:\Program Files\
  • C:\Document and Settings\All Users\Application Data\


thank you

more options

What website did you first get this extension from?

more options

No registry entrys were found Shop Helper was installed in C:\Program Files

deleting it solved the problem.

Thanks! jack

more options

website origin is unknown--jack