This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

How do I import my data from Firefox Sync after an uninstall?

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 14 näyttöä
  • Viimeisin kirjoittaja TheOldFox

lockegn
lockegn
more options

I recently uninstalled Firefox and accidentally checked "delete all saved data".

I reinstalled and I am now trying to log in to Firefox Sync so they are recovered since from my understanding the data is saved on the Sync server.

Questions:

1. Why is it asking me to pair a device? I don't want to pair my phone or anything, I just want to log in from my PC browser and recover my stuff.

2. What is a recovery key and why do I need it?

3. How do I recover my lost data since I can't log in to sync?

I recently uninstalled Firefox and accidentally checked "delete all saved data". I reinstalled and I am now trying to log in to Firefox Sync so they are recovered since from my understanding the data is saved on the Sync server. Questions: 1. Why is it asking me to pair a device? I don't want to pair my phone or anything, I just want to log in from my PC browser and recover my stuff. 2. What is a recovery key and why do I need it? 3. How do I recover my lost data since I can't log in to sync?

Kaikki vastaukset (2)

TheOldFox
TheOldFox
more options

See - https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

Your recovery key is used to encrypt your data on the Sync server.

Also see:

Muokattu , muokkaaja TheOldFox

TheOldFox
TheOldFox
more options

Also:

  • If you have regenerated your Sync key or reset your Sync password, you can not recover your previous data
  • IMPORTANT - write down your Sync key as instructed in the original set up of Sync
  • if you have another device (computer or mobile) paired to the computer where you are having a problem, you can either:
    1. pair the problem computer to that other device
    2. get the Sync key from that other device

Remember, Sync was never intended for backup. The reason for its existence is to sync-up 2 devices. To back up your Firefox profile, which you should do frequently, to another drive or a pin/thumb drive or other backup media, see:

Muokattu , muokkaaja TheOldFox