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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

When I try to sign in to my Yahoo/Verizon account nothing happens -- don't have that problem in Safari, only Firefox

victorag
victorag
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I have a Verizon email account which appears on the Yahoo website. Frequently when I am asked to sign in I am unable to do so because nothing happens when I click on the rectangle labeled "Sign In." My click is ignored and this happens over and over, even after I've restarted my system. I don't think this is a Yahoo or Verizon problem because it happens ONLY when I'm in Firefox. I CAN sign in this way from Safari. I'd prefer to continue using Firefox, but have become really frustrated with this problem. And by the way it's a long standing problem not something new.

I have a Verizon email account which appears on the Yahoo website. Frequently when I am asked to sign in I am unable to do so because nothing happens when I click on the rectangle labeled "Sign In." My click is ignored and this happens over and over, even after I've restarted my system. I don't think this is a Yahoo or Verizon problem because it happens ONLY when I'm in Firefox. I CAN sign in this way from Safari. I'd prefer to continue using Firefox, but have become really frustrated with this problem. And by the way it's a long standing problem not something new.

Kaikki vastaukset (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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You might already have tried this, but just in case...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

victorag
victorag Kysymyksen kysyjä
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Thanks for the suggestion but I tried all that and am still unable to sign in. This is a long standing problem for me and I feel sure others must be having it as well. This is a serious bug that needs to be addressed if Firefox is to survive as a viable browser.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Due to changes in Yahoo's server addresses, old bookmarks have been loading broken pages. You may want to try accessing your mail through one of these pages, whichever seems most applicable to your service: