This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Flash player not working on one site

  • 5 vastausta
  • 12 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja Allycuk

Allycuk
Allycuk
more options

Hi,I have the latest version of adobe flash player and it works on all sites apart from one site which I like to use all the time. The site is williamhill bingo....on this site flash works on every other game but when I try to play bingo Flash player starts to load but I then get a white screen with the message an error occured. I contacted William hill and they said that there are no problems on their end so it is something to do with my pc. I tried uninstalling firefox and re installing aswell as doing the same with flash but still can't seem to fix it. I have absolutely no idea as to why this is happening, Any help appreciated.

Hi,I have the latest version of adobe flash player and it works on all sites apart from one site which I like to use all the time. The site is williamhill bingo....on this site flash works on every other game but when I try to play bingo Flash player starts to load but I then get a white screen with the message an error occured. I contacted William hill and they said that there are no problems on their end so it is something to do with my pc. I tried uninstalling firefox and re installing aswell as doing the same with flash but still can't seem to fix it. I have absolutely no idea as to why this is happening, Any help appreciated.

Valittu ratkaisu

Hi,still no joy,I even reverted to an older version of flash but am having the same problem. I am going to try installing google chrome and if I can get used to it I will probably just go with that. Thanks very much though for trying to help,it's greatly appreciated.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (5)

Dyvik Chenna
Dyvik Chenna
  • Locale Leader
more options

Hello Allycuk, Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems:

Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" This may help you. Thanks, Dyvik.

Allycuk
Allycuk Kysymyksen kysyjä
more options

Hi thanks for helping.Unfortunately I am still getting the same problem...I really don't understand it as flash is working in every other site aswell as every other flash game on william hill.It's only the bingo that flash is not working in. I even got into williamhill bingo using internet explorer but it's a pain having to use explorer when I am used to using firefox.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Allycuk, games may use different features of the Flash plugin than videos, so perhaps that explains the different result on that site.

Here are some standard approaches to resolving problems with Flash . I'm sure you've seen some of it before, but just in case:

(1) Disable hardware graphics acceleration in Firefox and in Flash

  • In Firefox, un-check the box here and restart:

    orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(2) Disable the protected mode feature. The following pages provide different ways to disable the feature:

Any luck?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Also, could you check the left end of the address bar to see whether any extra notification icons appear for that game? For pages using Flash, you will usually see the "Lego"-like icon. You can click that to confirm Flash is allowed to run on the page. Is there anything else?

Allycuk
Allycuk Kysymyksen kysyjä
more options

Valittu ratkaisu

Hi,still no joy,I even reverted to an older version of flash but am having the same problem. I am going to try installing google chrome and if I can get used to it I will probably just go with that. Thanks very much though for trying to help,it's greatly appreciated.