This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

What is happening to my Firefox?

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

caayycaayy
caayycaayy
more options

For the past two days, my Firefox has stopped working. The desktop icon is there but the bookmarks are gone and when I click on the icon, only a blank page comes up. I have uninstalled Firefox and reinstalled it both times, but both times, the next time that Firefox is opened, (several hours later) it is the same thing all over again. What is happening and how can I get this to stop?

For the past two days, my Firefox has stopped working. The desktop icon is there but the bookmarks are gone and when I click on the icon, only a blank page comes up. I have uninstalled Firefox and reinstalled it both times, but both times, the next time that Firefox is opened, (several hours later) it is the same thing all over again. What is happening and how can I get this to stop?

Kaikki vastaukset (2)

iamjayakumars
iamjayakumars
more options

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: