This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

How do you get rid of these ads?

more options
[URL=https://imageshack.com/i/jjqcj8j][IMG]http://imagizer.imageshack.us/v2/xq90/703/qcj8.jpg[/IMG][/URL]

Kaikki vastaukset (1)

more options

This could be an undisclosed bundle feature from some software you installed recently...

Could you start by checking your extensions? I suggest disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Before using any restart links that might appear, please check for a user.js file in your settings. Firefox reads this file at startup and it may override your settings changes. This article describes how to track down and remove the file: How to fix preferences that won't save.

Note: If Windows hides .js and other file extensions, you can turn on the display of file extensions (so you can work with files more accurately) using the steps in this article: http://support.microsoft.com/kb/865219.

Then restart Firefox and see whether it behaves better.


To complete the cleanup process, I suggest:

  • Open Windows Control Panel > Add/Remove Programs, and click the "Installed on" column heading to group additions by date. This can be helpful in finding and removing unwanted bundled items.

Any luck?