Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Bonjour j'ai réinstaller windows 8.1, je n'arrive pas à récupérer mes anciens marque page etc qui étaient pourtant synchronisé

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja philipp

anddvl
anddvl
more options

J'utilise depuis plus d'un an firefox sur différents appareil smartphone, tablette android, un pc et un pc portable, mon portable s'est planté grave, j'ai réinstallé windows 8.1 et firefox (je crois que c'est la nouvelle version) je me suis connecté à sync avec mes coordonnées, mais je n'arrive pas à retrouver mes marque page etc sur le serveur (comment dois-je faire)? Je ne trouve nulle part une façon de récupérer les données du serveur

J'utilise depuis plus d'un an firefox sur différents appareil smartphone, tablette android, un pc et un pc portable, mon portable s'est planté grave, j'ai réinstallé windows 8.1 et firefox (je crois que c'est la nouvelle version) je me suis connecté à sync avec mes coordonnées, mais je n'arrive pas à retrouver mes marque page etc sur le serveur (comment dois-je faire)? Je ne trouve nulle part une façon de récupérer les données du serveur

Valittu ratkaisu

hello anddvl, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.

in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox

then try to link your restored windows 8.1 pc to the old sync account by using a pairing code generated by one of your other devices, which are still connected to the old account.

after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

philipp
philipp
  • Moderator
more options

Valittu ratkaisu

hello anddvl, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.

in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox

then try to link your restored windows 8.1 pc to the old sync account by using a pairing code generated by one of your other devices, which are still connected to the old account.

after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more