Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can not receive messages - user mailbox locked

  • 7 réponses
  • 4 ont ce problème
  • 4 vues
  • Dernière réponse par Zenos

more options

Suddenly my incoming messages stopped coming and a dialogue box appeard, saying: "The sending of password failed. The e-mail server (pop3) answered user mailbox locked." I've been in contact with my internet service provider and they found nothing wrong from their side. I can access my mail on the webmail and I can send email from my account. I've checked the way the server and the account is configured and everything seems to be ok and according to manuals from both the ISP and Thunderbird. How can I get may incoming mail working again? Hoping for help!

Suddenly my incoming messages stopped coming and a dialogue box appeard, saying: "The sending of password failed. The e-mail server (pop3) answered user mailbox locked." I've been in contact with my internet service provider and they found nothing wrong from their side. I can access my mail on the webmail and I can send email from my account. I've checked the way the server and the account is configured and everything seems to be ok and according to manuals from both the ISP and Thunderbird. How can I get may incoming mail working again? Hoping for help!

Toutes les réponses (7)

more options

What happens if you log off the account from the webmail page? Is there another device (computer or phone) from which you access the account?

more options

What do you mean by logging off th webmail account?

I can also access the account through my mobile phone.

more options

I mean that you should deliberately Sign Out or Log Off the webmail account by clicking the relevant link, not just close the browser window. Same with the phone.

more options

It didn't help. As a matter of fact, the mail stopped coming at lunchtime past Sunday and I didn't log on to the webmail until Monday night. As for connecting through the mobile phone, my old phone was stolen some days ago and I bot a new one on Sunday. The e-mailaccount was installed only on Monday evening... (Both the old phone and it's sim-card were immediately blocked after the theft.)

more options

Have you asked your email provider what the message means? It is afer all your mail provider that has locked your account.

more options

Yes I asked. That was the first thing I did. And there's nothing wrong on the provider's side. They didn't lock the account and found it very unusual. They didn't know much about Thunderbird, however...

But I got hands-on-help from my son yesterday and that might have (almost) solved it. Seems that Thunderbird can't have both IMAP and POP3 accounts running and there might have been something in this that disturbed the flow. He made a new inbox and things started to work again. But it's still not working 100 %.

more options

I have multiple accounts, both POP and IMAP, and I have run the same account (gmail) in POP and IMAP simultaneously.

So I don't think there is an inherent limitation in Thunderbird, but your mail provider my object to you being logged in more than once at a time, and IMAP has a way of staying logged on all the time....so if you have both POP and IMAP connections to an account, the POP account may be be locked out by the IMAP connection, if your provider tolerates only one connection at a time.