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Download of PDF docs to Acrobat Pro, outside FF, results in Corrupt File message. Does not occur in IE or Chrome. Same result if Reader inside FF is attempted.

  • 3 réponses
  • 5 ont ce problème
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  • Dernière réponse par timloc

timloc
timloc
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Options set to have PDFs open in Adobe Acrobat (v 10 Pro) outside FF. File partially downloads and error message pops up indicating "There was an error opening this document. The file was damaged and could not be repaired.". Same result if Option is switched to having PDF open inside of FF. Not consistent - download will fail several times in a row, and then function properly. This issue began with V. 29 of FF, not seen previously. Adobe Acrobat is up-to-date, v. 10.1.10.

Same website, same PDF, works fine in IE or Chrome.

Running on Windows 7 Pro 64-bit SP1.

Options set to have PDFs open in Adobe Acrobat (v 10 Pro) outside FF. File partially downloads and error message pops up indicating "There was an error opening this document. The file was damaged and could not be repaired.". Same result if Option is switched to having PDF open inside of FF. Not consistent - download will fail several times in a row, and then function properly. This issue began with V. 29 of FF, not seen previously. Adobe Acrobat is up-to-date, v. 10.1.10. Same website, same PDF, works fine in IE or Chrome. Running on Windows 7 Pro 64-bit SP1.

Toutes les réponses (3)

guigs
guigs
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What is the MIME for the pdfs that you are downloading? You have specified plugins only access to:

plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xdp+xml,application/vnd.adobe.xfdf,application/vnd.fdf,application/pdf

Check your application preferences in your Options > Applications to make sure that the preferences are consistent as well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does this happen with all PDF files or only with large files (a few MB)?

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

timloc
timloc Auteur de la question
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Scanning occurs on the MS Exchange Server level, not my desktop, and occurs on imported files on ALL browsers, not only FF. Based on that, one wonders why the outcome would be different unless FF was treating the incoming files and/or the security scanning differently, leading to the failure of the downloads. As to the size, most of the files ARE a few MBs or more - that is the size of the PDFs I am interested in downloading.