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Firefox crashes

  • 4 réponses
  • 1 a ce problème
  • 21 vues
  • Dernière réponse par Moses

usasma
usasma
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How do I provide additional information about a Firefox crash?

The latest version of Firefox has crashed several times on me. I haven't included the fact that I use a custom program that has a "glitch" in it. The custom program will consume all of my hard drive and freezes the computer for a while.

How do I provide additional information about a Firefox crash? The latest version of Firefox has crashed several times on me. I haven't included the fact that I use a custom program that has a "glitch" in it. The custom program will consume all of my hard drive and freezes the computer for a while.

Solution choisie

There's different reasons for those crash reports. One is due to Flash (probably need to update that as it's an old version. See if that helps before troubleshooting Flash), one has an EMPTY signature meaning no data was submitted through the crash reports so that's basically useless, and the other is regarding graphics. You could try the following:

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Toutes les réponses (4)

Moses
Moses
  • Moderator
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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
usasma
usasma Auteur de la question
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Sorry, only 4 start with bp:

Submitted Crash Reports Report ID Date Submitted bp-214df87c-d081-432e-a787-3e5402140602 6/2/2014 06:42 

 1df62508-a6c1-4a4c-a466-edec7a05b677	5/4/2014	05:25
 66e7ae1c-c358-4651-b1fc-b1d5abf82445	5/4/2014	05:25
 2794e822-c1b8-4ed1-9dbe-93ca03723138	4/26/2014	05:16

bp-6ddc5046-11c2-4c02-802c-97a832140603 4/15/2014 09:38 

 a3d5bd79-d35c-47a6-8137-311b6631f4aa	4/15/2014	09:38

bp-76d70bc8-1e65-40e1-a74f-dddc62140318 3/18/2014 08:31 

 cf48cbd2-6054-4865-84de-248e8c8aff89	3/8/2014	09:43
 9414750b-dc89-403c-85d8-b82f0c204cfd	3/6/2014	11:25

bp-6cd3b6fb-caa7-4441-a5e9-ffd6a2140206 2/6/2014 05:00 

 d5edb3ee-284c-4ff1-9de4-a39e2285e33e	1/24/2014	04:59
 4a7bf40d-4f2e-4e43-bbb5-dc1a0b07b1ad	1/24/2014	04:59
 4802ba7e-6ac4-4a99-b089-1b98221461f9	1/8/2014	06:47
 fa811231-b21e-4939-b150-85c43739ba1d	12/22/2013	04:32
 070b8f15-592a-458c-bef3-406343facf65	9/17/2013	08:49
 10a8ff66-2960-4fbc-b603-6c9a018fb509	8/27/2013	09:43
 78ae5a95-6a04-4071-b704-a560d532eebf	8/26/2013	04:36
 558c0542-d1e9-4303-912f-5a71f52f47f6	8/7/2013	04:36
 814dd52d-b56c-46ab-9df5-bba71102aa54	8/7/2013	04:36
the-edmeister
the-edmeister
  • Moderator
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Looks like OOM (Out Of Memory) crashing.

Moses
Moses
  • Moderator
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Solution choisie

There's different reasons for those crash reports. One is due to Flash (probably need to update that as it's an old version. See if that helps before troubleshooting Flash), one has an EMPTY signature meaning no data was submitted through the crash reports so that's basically useless, and the other is regarding graphics. You could try the following: