unresponsive script warning has frozen firefox, will not allow me to quit.
nor will it allow me to restart, type anything in address bar. in fact firefox screen has gone black. firefox will not allow me to shut down or restart my computer. i even unplugged it but frozen firefox page reopens on restart. operating system is mac mavericks.
Solution choisie
Do any of the methods for calling up Force Quit work at all? http://support.apple.com/kb/ht3411
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Solution choisie
Do any of the methods for calling up Force Quit work at all? http://support.apple.com/kb/ht3411
See if you can Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
See if you have any crash reports;
Open a new window or tab. In the address bar, type about:crashes. Using your mouse, mark the most resent crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open; Open the file browser on your computer. Depending on your system, you need to find this folder; C:\Users\=<User Name>=\AppData\Roaming\Mozilla\Firefox Once you are there, look for a folder called Crash Reports. Inside are two folders; submitted and pending. Go into each. Copy the last 5 File Names in each folder. Remember, the last 5. Check the date/time. Post all the information in the reply box below. Forgot to add, with each file name, include the date and time created.