Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Mac 10.9 trackpad scroll not working - reprise

  • 4 réponses
  • 173 ont ce problème
  • 13 vues
  • Dernière réponse par lancer1993

madmoose123
madmoose123
more options

Hello,

This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644

My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue?

I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Hello, This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644 My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue? I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Toutes les réponses (4)

guigs
guigs
more options

Hi madmoose, Thank you for your question and sorry that you are experiencing this. In order to investigate wether or not this is a regression of a previous scrolling issue in Mac OSX could you please try the following:

  1. Disable scrolling acceleration
  2. Does this also happen in Safe Mode [Troubleshoot Firefox issues using Safe Mode ]and a new Profile? Profile Manager - Create, remove or switch Firefox profiles

Looking forward to your reply! I could not reproduce this, but once we settings that may cause this or a website it could help narrow down what may be causing the scrolling issue.:-)

jzstoller
jzstoller
more options

I am having the same issue.

I disabled "Use autoscrolling", "Use smooth scrolling", and "Use hardware acceleration when available" and the problem persisted.

I restarted in safe mode and so far two finger scrolling is working.

I hope someone can figure out what the problem is. I can't use FF in safe mode.

iMac, FF ver 30.0, 10.9.4

Mr.C.
Mr.C.
more options

The problem is easy to reproduce.

While scrolling is in motion, use a two finger left or right swipe. This will cause scrolling to stop working until Firefox is restarted.

Here is the bug report (it is an Apple bug): 

  https://bugzilla.mozilla.org/show_bug.cgi?id=927702

As a workaround, put the Mac to sleep, and then wake it up. Scrolling should start working again.

Modifié le par Mr.C.

lancer1993
lancer1993
more options

I had this issue a few months back, and its just came back again. It's need an ongoing issue for a number of years I'm just amazed it is still a problem that neither Apple or Mozilla are able to fix.

Modifié le par lancer1993