Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Deleted Emails are just "grey" on Server

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par saljut7

saljut7
saljut7
more options

Hello everybody,

when I delete an Email in TB-Inbox it disappears in TB but not in my Online-Inbox of my Emailprovider. It is just grey there (not unread, not read, something different).

Is there a way to tell TB to remove the deleted Emails "completely"? At the moment I have to delete Emails twice. Sometimes I have to manage my emails in the browser so I prever not to have these grey "grey email-ghosts" there.

My Settings:

1) IMAP 2) Account Settings / Server Settings / When I delete a message / Move it to this folder / Trash 3) Account Settings / Synchronization & Storage / To recover disk space ... / - Don't delete any Messages CHECKED - Delete all but the most recent ... messages UNchecked - Delete messages more than ... days old UNchecked - Always keep starred messaged CHECKED

Once I told TB to delete Emails older than 30 days TB deleted everything older than 30 days in EVERY folder (although "Always keep starred messaged" was still CHECKED). So I'm a little bit afraid to make experiments in these options.

Thank you in advance! sj7

Hello everybody, when I delete an Email in TB-Inbox it disappears in TB but not in my Online-Inbox of my Emailprovider. It is just grey there (not unread, not read, something different). Is there a way to tell TB to remove the deleted Emails "completely"? At the moment I have to delete Emails twice. Sometimes I have to manage my emails in the browser so I prever not to have these grey "grey email-ghosts" there. My Settings: 1) IMAP 2) Account Settings / Server Settings / When I delete a message / Move it to this folder / Trash 3) Account Settings / Synchronization & Storage / To recover disk space ... / - Don't delete any Messages CHECKED - Delete all but the most recent ... messages UNchecked - Delete messages more than ... days old UNchecked - Always keep starred messaged CHECKED Once I told TB to delete Emails older than 30 days TB deleted everything older than 30 days in EVERY folder (although "Always keep starred messaged" was still CHECKED). So I'm a little bit afraid to make experiments in these options. Thank you in advance! sj7

Solution choisie

This would appear to be how your email providers webpage displays emails that are 'marked as deleted'. When you expunge /compact folders in Thunderbird it should disappear from webmail.

Please read info at this link, it will help to explain things.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Solution choisie

This would appear to be how your email providers webpage displays emails that are 'marked as deleted'. When you expunge /compact folders in Thunderbird it should disappear from webmail.

Please read info at this link, it will help to explain things.

saljut7
saljut7 Auteur de la question
more options

Well, didn't know that IMAP simply works like this. Contacted my provider. Thank you!