Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

BSOD when using FF. Have reinstalled twice. Is there a fix yet? This seems to be a common problem with users of W7 32 bit & 64 bit.

jabman
jabman
more options

I get the blue screen within 10 seconds of getting on the internet. This does not happen with IE. I have upgraded my graphics card, I have all of the latest windows updates and Fire Fox updates, I have reinstalled the OS and I have reinstalled Fire Fox twice. My platform is W7 32 bit. I will add that Fire Fox crashes on a fresh install of the OS with no apps, no other installed software, no printers or other devices connected, only Fire Fox and IE are installed, so I have ruled out software conflicts. I have also ruled out bad ram and my graphics card as this only happens when I'm on the net using Fire Fox.

I believe this is a compatibility issue with Fire Fox's latest update. Anyone agree, disagree, have any thoughts, please share. Thanks.

I get the blue screen within 10 seconds of getting on the internet. This does not happen with IE. I have upgraded my graphics card, I have all of the latest windows updates and Fire Fox updates, I have reinstalled the OS and I have reinstalled Fire Fox twice. My platform is W7 32 bit. I will add that Fire Fox crashes on a fresh install of the OS with no apps, no other installed software, no printers or other devices connected, only Fire Fox and IE are installed, so I have ruled out software conflicts. I have also ruled out bad ram and my graphics card as this only happens when I'm on the net using Fire Fox. I believe this is a compatibility issue with Fire Fox's latest update. Anyone agree, disagree, have any thoughts, please share. Thanks.

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox is what is called a User Space Application, (for application software) it alone cannot cause a BSOD. Bluescreen can only be caused by Kernel Space applications (like your Firewall and most device drivers). While these applications may have hooks into Firefox that are buggy, Firefox by itself can't cause a bluescreen.