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Help! Need to recover emptied junk folder.

  • 4 réponses
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par celie

celie
celie
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I checked boxes of emails in Junk foolder as "not junk" and befre they had successfully gone to inbox, must have clicked "empty" in Junk box. These emails which I wanted to read in my inbox have disappeared and never made it to inbox. How can I recover them? I'm desperate!

Thanks,

I checked boxes of emails in Junk foolder as "not junk" and befre they had successfully gone to inbox, must have clicked "empty" in Junk box. These emails which I wanted to read in my inbox have disappeared and never made it to inbox. How can I recover them? I'm desperate! Thanks,

Solution choisie

Sorry, I have no idea why someone would refer you to Firefox support for an issue with Hotmail / Outlook.com support. Firefox just displays the data that is stored at Hotmail, thru the Outlook.com interface; Firefox stores nothing - no emails, no folders, or anything. The only thing Firefox stores is a cache of what has been viewed at Outlook.com. You could try clearing the "cache" & cookies to see if that helps you.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Beyond that see these. http://windows.microsoft.com/en-us/hotmail/hotmail-help "All Hotmail customers have been upgraded to Outlook.com." http://windows.microsoft.com/en-us/windows/outlook-help http://email.about.com/od/Outlook.com-Tips/qt/How-to-Contact-Outlook-com-Support.htm

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Toutes les réponses (4)

the-edmeister
the-edmeister
  • Moderator
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Is that related to Thunderbird? The Mozilla email client. I ask because Firefox doesn't do email and you posted in the Firefox support forum. I can move this thread to the Thunderbird support queue.

celie
celie Auteur de la question
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Thanks fr yur reply. Going so insane from this, I orgot to give context. I use hotmail and when I googled my problem, I read that I should contact my browser (Firefox) and they would be able to retrieve these. But on the Mozilla site, I have been thrown through the ringer with no results. You are my only hope!

Many thanks!!!!

the-edmeister
the-edmeister
  • Moderator
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Solution choisie

Sorry, I have no idea why someone would refer you to Firefox support for an issue with Hotmail / Outlook.com support. Firefox just displays the data that is stored at Hotmail, thru the Outlook.com interface; Firefox stores nothing - no emails, no folders, or anything. The only thing Firefox stores is a cache of what has been viewed at Outlook.com. You could try clearing the "cache" & cookies to see if that helps you.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Beyond that see these. http://windows.microsoft.com/en-us/hotmail/hotmail-help "All Hotmail customers have been upgraded to Outlook.com." http://windows.microsoft.com/en-us/windows/outlook-help http://email.about.com/od/Outlook.com-Tips/qt/How-to-Contact-Outlook-com-Support.htm

celie
celie Auteur de la question
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Thankyou the-edmeister!


OMG you saved my ass! I don't know either, but that's what they said.

I went to the Outlook link and they simply directed me to go to the "deleted" file, and down the bottom is a click option to "restore deleted emails" BINGO!!!!!!

To recover deleted email 

   In the left pane of the Outlook.com window, click the Deleted folder. At the bottom of the window, click recover deleted messages:

   '''''''Outlook.com will recover as many messages as possible and put them in your Deleted folder. If you don't see the deleted messages that you wanted, it means they are permanently lost.'''''''


Apparently you have 5 days til they're gone forever. Als, I did toy with the cookies thing at first but I don't understand how "clearing " cookies would restore anything. Seems to me that would be contrary to the intention...

Many thanks...