Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox doesn't ask me for a recovery key. No other device has the account.

  • 3 réponses
  • 4 ont ce problème
  • 5 vues
  • Dernière réponse par the-edmeister

klwilcoxon
klwilcoxon
more options

I don't have my bookmarks, etc. on another device and I just installed a new operating system. I do have my recovery key. I signed into sync but nothing happens when I click Sync now. How can I use my recovery key?

I don't have my bookmarks, etc. on another device and I just installed a new operating system. I do have my recovery key. I signed into sync but nothing happens when I click Sync now. How can I use my recovery key?

Solution choisie

Firefox 29 doesn't have the recovery key option anymore. Mozilla opted for a simple email/password combo to get rid of that pesky recovery key.

You have to upgrade your Sync account to use the new Sync server.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (3)

Moses
Moses
  • Moderator
more options

Solution choisie

Firefox 29 doesn't have the recovery key option anymore. Mozilla opted for a simple email/password combo to get rid of that pesky recovery key.

You have to upgrade your Sync account to use the new Sync server.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you need to access data stored in the previous Sync version that used the recovery key then you will have to temporarily install a Firefox 28 version.

the-edmeister
the-edmeister
  • Moderator
more options

If you have "reset" anything with regards to Sync in an attempt to get it to work, you may have 'blown' any chance of recovering your data from the Sync system. Sync wasn't intended to be used as a backup medium for storing data for a single device. Which is one reason for the upgrade and the elimination of a 3rd authentication "key". The new version is supposed to improve the "success rate" for users who misuse Sync for single device backup.