Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Most of inbox emails have disappeared

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par christ1

more options

Most of the emails in my inbox have disappeared leaving only very old ones from 2008 and before. All other folders (trash, sent, etc) are ok as well as all of the subfolders in my inbox. The subfolders include emails as of yesterday and before.

I have deleted the .msf file to have it recreated but that doesn't solve the problem.

However, if I look at the content of the inbox.mozmsgs file or do a global search within Thunderbird, the missing emails from my inbox appear to be referenced there.

Although I can't be sure, I think this may have happened after/during a compact folders operation as my computer crashed at some point today. This may have occurred during the compaction or afterwards.

Any suggestions on how to retrieve the missing emails?

Most of the emails in my inbox have disappeared leaving only very old ones from 2008 and before. All other folders (trash, sent, etc) are ok as well as all of the subfolders in my inbox. The subfolders include emails as of yesterday and before. I have deleted the .msf file to have it recreated but that doesn't solve the problem. However, if I look at the content of the inbox.mozmsgs file or do a global search within Thunderbird, the missing emails from my inbox appear to be referenced there. Although I can't be sure, I think this may have happened after/during a compact folders operation as my computer crashed at some point today. This may have occurred during the compaction or afterwards. Any suggestions on how to retrieve the missing emails?

Toutes les réponses (3)

more options

http://kb.mozillazine.org/Disappearing_mail

What version of Thunderbird do you use?

more options

Version 24.6.0. Running on Windows 8.1

more options

Did you follow the steps as suggested in the article?