Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

How can I get Mozilla to stop categorizing ANYTHING as spam?

  • 4 réponses
  • 2 ont ce problème
  • 10 vues
  • Dernière réponse par the-edmeister

HelenDLipson
HelenDLipson
more options

NOTHING I have ever found in my spam folder was something I would regard as SPAM. So, in order not to miss important messages just because I forgot to check my spam folder, I want Mozilla to completely stop putting ANY messages in there. Can anyone give me a clear, simple , unembroidered way to do this? Mozilla's help topics were no help at all. So I would very much appreciate the advice of other users. Thanks.

NOTHING I have ever found in my spam folder was something I would regard as SPAM. So, in order not to miss important messages just because I forgot to check my spam folder, I want Mozilla to completely stop putting ANY messages in there. Can anyone give me a clear, simple , unembroidered way to do this? Mozilla's help topics were no help at all. So I would very much appreciate the advice of other users. Thanks.

Toutes les réponses (4)

Tushar
Tushar
more options

I think you are talking about Thunderbird (if its not then reply me what it is). According to my knowledge your profile got corrupted and you need to create new profile. Reinstalling your software won't help.

alan_r
alan_r
more options

Firefox is a web browser not a webmail provider.

Your query should be referred to an email client like Thunderbird, Windows Live Mail etc. or a webmail provider like Hot Mail, Google Mail etc. They are the ones labelling the spam.

HelenDLipson
HelenDLipson Auteur de la question
more options

I have no idea if this has anything to do with "Thunderbird," whatever that is. (I've seen the term before but can't remember what it refers to.) I am using Mozilla on a PC to connect to gmail.com for my email, if that's any help. I did not mean that gmail was categorizing EVERYTHIING as spam just that whenever anything was put in my spam box, it didn't belong there. So maybe this is a problem for gmail or google, not mozilla at all. If so, I would appreciate any suggestions on how to get help from/about THEM. Thanks again.

the-edmeister
the-edmeister
  • Moderator
more options

Try using the Gmail Help Center. https://support.google.com/mail/?hl=en#topic=3394144