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Comments section in "YouTube.com" stuck on "loading" GIF.

  • 2 réponses
  • 37 ont ce problème
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  • Dernière réponse par d4ve

d4ve
d4ve
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Since the last Firefox update a few days ago, YouTube doesn't seem to be loading comments anymore.

The videos play fine, but instead of the comments showing I just get a .GIF animation that says "loading" with a little wheel that looks like daisy petals spinning round and round...

Help please?

Since the last Firefox update a few days ago, YouTube doesn't seem to be loading comments anymore. The videos play fine, but instead of the comments showing I just get a .GIF animation that says "loading" with a little wheel that looks like daisy petals spinning round and round... Help please?

Solution choisie

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Solution choisie

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
d4ve
d4ve Auteur de la question
more options

Thank you very much, it seemed that deleting the cookies was the thing that worked!