Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

New image appears on desktop then keeps flashing- see atached shot

  • 1 réponse
  • 2 ont ce problème
  • 2 vues
  • Dernière réponse par cor-el

Excterra33
Excterra33
more options

When browser opens a large square box with a shaded fox appears and a small image at the left says "Click me" as it keeps flashing. The screen itself keeps flickering and when I try the help section it too keeps jumping. I scanned for malware but this did not make a difference. I deleted then replaced Firefox but got the same results.

When browser opens a large square box with a shaded fox appears and a small image at the left says "Click me" as it keeps flashing. The screen itself keeps flickering and when I try the help section it too keeps jumping. I scanned for malware but this did not make a difference. I deleted then replaced Firefox but got the same results.

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with the snippets on the about:home page or you otherwise do not want to see those snippets then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page.

Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set.

You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. You need to close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)