Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Humble Mozilla Bundle blocks FireFox 33

  • 3 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par cor-el

bornival
bornival
more options

Hi, I upgraded from FireFox 10 to FireFox 33 and when it loads, it now opens only a black page. When starting on the safe mode, I saw that someone had installed the Humble Mozilla Bundle (it was appearing with an invitation to click on the starting page). The odd is that no one but me has the administrator rights (so it was probably installed by a student [this is a laboratory computer].

I tried MANY things of get rid of it (including resetting FireFox and making a clean install but to no avail.

The ONLY way I found to be able to use FireFox normally (i.e. not in safe mode) was to revert to versions 10 ! But this is also odd.

How do I get rid of this annoying Humble Mozilla Bundle ?

I googled for a long time but did not find any indication or clue !

Hi, I upgraded from FireFox 10 to FireFox 33 and when it loads, it now opens only a black page. When starting on the safe mode, I saw that someone had installed the Humble Mozilla Bundle (it was appearing with an invitation to click on the starting page). The odd is that no one but me has the administrator rights (so it was probably installed by a student [this is a laboratory computer]. I tried MANY things of get rid of it (including resetting FireFox and making a clean install but to no avail. The ONLY way I found to be able to use FireFox normally (i.e. not in safe mode) was to revert to versions 10 ! But this is also odd. How do I get rid of this annoying Humble Mozilla Bundle ? I googled for a long time but did not find any indication or clue !

Toutes les réponses (3)

philipp
philipp
  • Moderator
more options

hello bornival, the problem you're seeing is not due to the humblebundle promotion but due to a change in the graphics rendering in firefox 33. other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

the-edmeister
the-edmeister
  • Moderator
more options

As far as the Black Screen goes, see this answer that phillip posted earlier this morning. https://support.mozilla.org/en-US/questions/1025674#answer-641015

Humble Mozilla Bundle is a "promo" on the default Home Page [about:home], that loads from the Mozilla servers in the "Brand Logo" (DIV) section of about:home. A feature that was first seen in Firefox 29 [IIRC] just prior to the start of the Olympic Games.

If you want to block the "Brand Logo" section (and the "snippet" below the Search container) from ever being seen again, you can install Stylish and this UserStyle. https://userstyles.org/styles/104673/about-home-hide-snippets-and-hide-brand-logo

Or you can just use a different Home Page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also my post here: