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Can you help me debug?

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par FredMcD

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All of my accounts, be it hotmail, my bank, or on down to publishers clearing house, keep knocking me out and making me re-sign in every couple minutes, and I have noticed that i can only have 1-2 windows open at a time or it gets really bad and they all freeze up. This just started yesterday after I restarted my pc after a firefox update

All of my accounts, be it hotmail, my bank, or on down to publishers clearing house, keep knocking me out and making me re-sign in every couple minutes, and I have noticed that i can only have 1-2 windows open at a time or it gets really bad and they all freeze up. This just started yesterday after I restarted my pc after a firefox update

Solution choisie

Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/


You may have a corrupt cookies.sqlite file.

AFTER you have tried the above (Clearing cookies) Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.

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Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
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Solution choisie

Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/


You may have a corrupt cookies.sqlite file.

AFTER you have tried the above (Clearing cookies) Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.