Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Trying to download the latest Firefox on Windows 7 laptop but the Firefox setup page says it's downloading for 1hour now and shows no signs of finishing.

  • 4 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par Martin-Hills

Martin-Hills
Martin-Hills
more options

My laptop is protected with the AVG AntiVirus free package. The Windows Firewall is on.

My laptop is protected with the AVG AntiVirus free package. The Windows Firewall is on.

Solution choisie

No need to go to ftp to get the full setup when there is https://www.mozilla.org/firefox/all/

To find this link go to mozilla.org -> Green box and Systems & Languages link below the Download.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (4)

jayelbe
jayelbe
more options

Hi Martin,

Sorry to hear Firefox isn't downloading.

I'd like to try a different download link with you. Could you follow this instructions and let us know whether they work?

  1. Go to: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest/win32/
  2. Click the relevant link for your locale/language. (British English is en-GB, US English is en-US, etc)
  3. Click Firefox Setup 34.0.5.exe. This is quite a large file, so might take a few minutes to download. Once it's downloaded, run the file and it should install Firefox.

To explain: the Firefox Setup 34.0.5.exe file will contain everything you need to install Firefox. Firefox Setup Stub 34.0.5.exe is the normal installer - it doesn't include all of the Firefox files, but instead will download them after you start the installation. Hopefully if we download the full Firefox installer, it will work.

Cheers,

Jayelbe

James
James
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

No need to go to ftp to get the full setup when there is https://www.mozilla.org/firefox/all/

To find this link go to mozilla.org -> Green box and Systems & Languages link below the Download.

jayelbe
jayelbe
more options

Ah, thanks James! TIL.

Martin-Hills
Martin-Hills Auteur de la question
more options

jayelbe said

Hi Martin, Sorry to hear Firefox isn't downloading. I'd like to try a different download link with you. Could you follow this instructions and let us know whether they work?
  1. Go to: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest/win32/
  2. Click the relevant link for your locale/language. (British English is en-GB, US English is en-US, etc)
  3. Click Firefox Setup 34.0.5.exe. This is quite a large file, so might take a few minutes to download. Once it's downloaded, run the file and it should install Firefox.
To explain: the Firefox Setup 34.0.5.exe file will contain everything you need to install Firefox. Firefox Setup Stub 34.0.5.exe is the normal installer - it doesn't include all of the Firefox files, but instead will download them after you start the installation. Hopefully if we download the full Firefox installer, it will work. Cheers, Jayelbe

Hi Jayelbe Thanks for the suggested solution. Yes it has worked! Martin