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Firefox crashes

  • 1 réponse
  • 1 a ce problème
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  • Dernière réponse par user633449

Vernonne
Vernonne
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Firefox crashes on my Apple iMac when I attempt to print a pdf which has arrived on-line, eg a Utilities bill. this happens EVERY time so I am reduced to copying the text and pasting into Office in order to print bills or tickets etc bought online... can never print pdfs which have arrived over internet. Firefox apologises for crashes with an oops we are sorry type message. How can I fix this? Vernonne

Firefox crashes on my Apple iMac when I attempt to print a pdf which has arrived on-line, eg a Utilities bill. this happens EVERY time so I am reduced to copying the text and pasting into Office in order to print bills or tickets etc bought online... can never print pdfs which have arrived over internet. Firefox apologises for crashes with an oops we are sorry type message. How can I fix this? Vernonne

Toutes les réponses (1)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.