Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

How can I contact a Help person because my efforts with the communituy have not worked?

  • 4 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par FWNamdlo

more options

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.

Solution choisie

Thanks, Zenos, for the useful suggestions. I found additional problems with Thunderbird for me and have decided that I must go to another email system.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

more options

This is your first message to this forum, with your current identity. If you have posted previously under a different identity, then a link to your earlier posting(s) may be useful.

You have told us virtually nothing about your system. The easiest thing to do may be to go to Help in Thunderbird, then Troubleshooting Information. Clear the checkbox for "include account names", click "Copy text to clipboard" and then paste into your next posting here.

Do you use a firewall? If so, has it been set to permit Thunderbird? Does the problem persist in Thunderbird's Safe Mode? Or in your operating system's Safe Mode?

more options

FWNamdlo said

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.
more options

Zenos said

This is your first message to this forum, with your current identity. If you have posted previously under a different identity, then a link to your earlier posting(s) may be useful. You have told us virtually nothing about your system. The easiest thing to do may be to go to Help in Thunderbird, then Troubleshooting Information. Clear the checkbox for "include account names", click "Copy text to clipboard" and then paste into your next posting here. Do you use a firewall? If so, has it been set to permit Thunderbird? Does the problem persist in Thunderbird's Safe Mode? Or in your operating system's Safe Mode?
more options

Solution choisie

Thanks, Zenos, for the useful suggestions. I found additional problems with Thunderbird for me and have decided that I must go to another email system.