Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox too slow to use on brand new computer

  • 2 réponses
  • 2 ont ce problème
  • 9 vues
  • Dernière réponse par FredMcD

boazb
boazb
more options

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable.

I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable. I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

Toutes les réponses (2)

philipp
philipp
  • Moderator
more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.