Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Bank site wants to send verification code but the link doesn't work?

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

pjraleigh
pjraleigh
more options

I log into account and bank asks for verification code via email. When I click the link it won't go to sending? Same thing happens now with IE? A week ago both bank sites worked well? I didn't change any settings? What would prevent the links from working? My desktop still works but the laptop doesn't. If I'm able to log into my account with log in links, why not the verification links? One bank sent me the settings to check and they were all correct. What happened?

I log into account and bank asks for verification code via email. When I click the link it won't go to sending? Same thing happens now with IE? A week ago both bank sites worked well? I didn't change any settings? What would prevent the links from working? My desktop still works but the laptop doesn't. If I'm able to log into my account with log in links, why not the verification links? One bank sent me the settings to check and they were all correct. What happened?

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry, where is the link?

  • This is a link the bank sent to you in email that you click to load a web page on the bank's site -- in this case, how do you read your email, in a separate program, in a browser, etc.?
  • This is a link on the bank's website to generate an email to you -- do you recall whether this simply submitted the page or whether it uses a pop-up window?
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Maybe check for malware:

Please update to the current Firefox 36.0.4 release.

  • Help > About Firefox

See: