We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox crashes

  • 7 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par Dave71

more options

Firefox keeps crashing while starting up. Even after a fresh re-install.

Firefox keeps crashing while starting up. Even after a fresh re-install.

Solution choisie

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (7)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

Solution choisie

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

dinnie said

Firefox keeps crashing while starting up. Even after a fresh re-install.

Thank you for helping me solve this problem. Cor-El's solution was the one that worked.

more options

Deleted as repetitious.

Modifié le par Dave71

more options

cor-el said

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key. You can try to disable hardware acceleration in Firefox.
  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.

My <OPTONS> , etc. does not have "Use hardware acceleration when available." (FF 37.0.1)

more options

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

more options

Thank you. Use Hardware Acceleration WAS turned off.