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I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync

  • 3 réponses
  • 1 a ce problème
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  • Dernière réponse par mbmd

mbmd
mbmd
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I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync.

Isn't that what sync is supposed to do?

I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync. Isn't that what sync is supposed to do?

Solution choisie

Most likely one of the two computers has a corrupt data which is not allowing the Sync to complete.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Toutes les réponses (3)

Mark Schmidt
Mark Schmidt
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Solution choisie

Most likely one of the two computers has a corrupt data which is not allowing the Sync to complete.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the about:sync-log page via the location/address bar to see if there are error logs available that show a problem with syncing the bookmarks.

mbmd
mbmd Auteur de la question
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Thanks. I refreshed Firefox on both computers, and it seems to be working now.