Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

In the "Mail Account Setup" window I enter my info and get a message that "User name or password are wrong," What do I do?

  • 2 réponses
  • 2 ont ce problème
  • 2 vues
  • Dernière réponse par user01229325

savetheidiots
savetheidiots
more options

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message.

Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message. Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

Toutes les réponses (2)

savetheidiots
savetheidiots Auteur de la question
more options

I forgot to mention, I have changed the password for this email address in Google, but I am DEFINITELY entering the new password correctly in Thunderbird.

user01229325
user01229325
more options

Go to the gmail site and read about "less secure app." Follow their instructions to set that up.