Firefox crashes
my firefox crashes at random times and with increasing frequency. prior to this I had pop up saying that flash player has crashed .... cannot get this back even after removing from PC and re-installing
Solution choisie
Please update to Firefox 38.0.1 and I strongly suggest updating to Windows 8.1 and let us know if you still have issues.
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Solution choisie
Please update to Firefox 38.0.1 and I strongly suggest updating to Windows 8.1 and let us know if you still have issues.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: