Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I have a Mozilla logon for an obsolete email address with a now unacceptably short password. How can I change both address and password?

Hershmab
Hershmab
more options

I cannot logon to Mozilla Add-ons even using the old email address: it tells me that my old password is now too short and must first be reset. But the registered email address (and ISP) no longer exist to which password-reset authorisation would be set. Therefore I certainly cannot change either the email address or the password.

I have created a new account, which is what I am using to ask this question; but I cannot use my preferred user-name as "it is already in use". How can I delete the old account to be able to start again from scratch?

I cannot logon to Mozilla Add-ons even using the old email address: it tells me that my old password is now too short and must first be reset. But the registered email address (and ISP) no longer exist to which password-reset authorisation would be set. Therefore I certainly cannot change either the email address or the password. I have created a new account, which is what I am using to ask this question; but I cannot use my preferred user-name as "it is already in use". How can I delete the old account to be able to start again from scratch?

Toutes les réponses (2)

Hershmab
Hershmab Auteur de la question
more options

Just a correction to the question:

I am posting this question via my Mozilla Support/Forum account. The account I cannot open or change is what I want to use for creating add-ons for Firefox and/or Thunderbird

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry for the confusing account situation, but I believe Add-ons and Support accounts are still separate.

The Contact page for the Add-ons site doesn't seem to address login issues: https://developer.mozilla.org/Add-ons/AMO/Policy/Contact

Maybe ask on their forums? I guess you would need a new account for that... https://forums.mozilla.org/viewforum.php?f=20