Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Reinstalled Thunderbird - can't add email accounts

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par finitarry

Harlie2
Harlie2
more options

I reinstalled Windows 7 and reinstalled Thunderbird. Copied in the saved profile (as I have done several times)

The Gmail IMAP account works fine. The Yahoo mail account would send SMTP but not bring down POP mail. The status indicated connected to POP but nothing comes down.

I set up the account on another computer - Win 8, same AV - works fine. I created another Yahoo account. Set it up on the other computer. Worked. On problem computer. The create account wizard says invalid username or password and configuration could not be verified. The same happens on the problem computer with a new Gmail account. I cut and paste the email address and the password. I have turned off the AV email extension and Firewall.

Suggestions for next steps?

I reinstalled Windows 7 and reinstalled Thunderbird. Copied in the saved profile (as I have done several times) The Gmail IMAP account works fine. The Yahoo mail account would send SMTP but not bring down POP mail. The status indicated connected to POP but nothing comes down. I set up the account on another computer - Win 8, same AV - works fine. I created another Yahoo account. Set it up on the other computer. Worked. On problem computer. The create account wizard says invalid username or password and configuration could not be verified. The same happens on the problem computer with a new Gmail account. I cut and paste the email address and the password. I have turned off the AV email extension and Firewall. Suggestions for next steps?

Toutes les réponses (3)

finitarry
finitarry
more options

https://support.mozilla.org/en-US/kb/cannot-receive-messages

Harlie2
Harlie2 Auteur de la question
more options

Thank you finitarry. I have tried these.

Any suggestions on why I can't add an account.

finitarry
finitarry
more options

Yahoo Mail has been having problems. Maybe that is why you are not getting anywhere with it. https://downdetector.com/status/yahoo-mail https://help.yahoo.com/kb/SLN3223.html http://www.theinquirer.net/inquirer/news/2383013/yahoo-mail-suffers-major-outage-due-to-severed-underwater-cable