Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I amhaving trouble loading firefox, it says interuppted

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par guigs

salesharefield
salesharefield
more options

Firefox wont work, I have uninstalled, closed down restarted and still cannot get a connection? if I open internet explorer I can connect to the internet its just firefox? Is it to do with cookies etc

Help would be appreciated

Julie

Firefox wont work, I have uninstalled, closed down restarted and still cannot get a connection? if I open internet explorer I can connect to the internet its just firefox? Is it to do with cookies etc Help would be appreciated Julie

Toutes les réponses (1)

guigs
guigs
more options

Hi salesharefield, Thank you for your question and I am sorry to hear about the connection and the delay. If you have not already figured this out try the following: Change the internet settings in Firefox to "No Proxy" or "Automatically Detect" in the network settings: Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox

Second you can try a FIrefox refresh if you had a previous installation of Firefox, the profile might still be there:

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.