Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox crashing when trying to play YouTube videos

  • 2 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par FredMcD

more options

Hi,

Firefox keeps crashing when trying to play YouTube videos.

Things which I have already tried but haven't helped : - Disabled Hardware Acceleration on Firefos - Disabled Hardware Acceleration on Adobe Flash - Ran Firefox in Safe Mode - Uninstalled and Reinstalled Adobe Flash - Uninstalled and Reinstalled Firefox

Submitted Crash Reports :

Report ID Date Submitted bp-640552e9-4e22-4d0a-8eca-b20ad2150713 7/13/15 1:06 PM bp-28bf07b9-856a-4eff-b371-ecebc2150713 7/13/15 12:54 PM bp-f48b9e0f-50cf-4bca-be72-eaf242150713 7/13/15 12:48 PM bp-cb7cabba-cbd9-42cc-b548-fe4c72150713 7/13/15 12:24 PM bp-582f6111-7369-4f81-9fd0-7f4b22150713 7/13/15 12:12 PM

Can you please assist ?

Thanks, Sriram

Hi, Firefox keeps crashing when trying to play YouTube videos. Things which I have already tried but haven't helped : - Disabled Hardware Acceleration on Firefos - Disabled Hardware Acceleration on Adobe Flash - Ran Firefox in Safe Mode - Uninstalled and Reinstalled Adobe Flash - Uninstalled and Reinstalled Firefox Submitted Crash Reports : Report ID Date Submitted bp-640552e9-4e22-4d0a-8eca-b20ad2150713 7/13/15 1:06 PM bp-28bf07b9-856a-4eff-b371-ecebc2150713 7/13/15 12:54 PM bp-f48b9e0f-50cf-4bca-be72-eaf242150713 7/13/15 12:48 PM bp-cb7cabba-cbd9-42cc-b548-fe4c72150713 7/13/15 12:24 PM bp-582f6111-7369-4f81-9fd0-7f4b22150713 7/13/15 12:12 PM Can you please assist ? Thanks, Sriram

Toutes les réponses (2)

more options

Just wanted to add that I am using a MAC. If I open YouTube on Chrome or Safari, it works fine. If I try clicking on embedded YouTube links on sites like Facebook, the video plays fine. If I open other sites with Flash (for example, www.espnfc.us or www.espncricinfo.com), they work fine too. I have noticed Firefox crashing only for www.youtube.com videos so far.

more options

The crash report flagged these programs;

VideoDecodeAcceleration

AppleGVA

libsystem_c.dylib = ? Word for Mac

CoreFoundation

CoreVideo

Foundation

CoreMedia

VideoToolbox

libsystem_pthread.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

AppKit 

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libdispatch.dylib =  ? Word for Mac

libsystem_malloc.dylib = unknown Mac ?


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: