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Updates not installing

  • 1 réponse
  • 1 a ce problème
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  • Dernière réponse par guigs

LK110
LK110
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All of a sudden I cannot successfully install updates on either my MAC (Macbook Air) or my Dell desktop. On my Mac, it notifies me of the update, I click install, it downloads, restarts, and then keeps on asking me to download the same update over and over. My PC was a bit more successful. It downloaded but then I started to get Norton warnings and it seems to have whacked part of the download When I start Firefox now, I get a message saying that it cannot find the Mozilla runtime.

All of a sudden I cannot successfully install updates on either my MAC (Macbook Air) or my Dell desktop. On my Mac, it notifies me of the update, I click install, it downloads, restarts, and then keeps on asking me to download the same update over and over. My PC was a bit more successful. It downloaded but then I started to get Norton warnings and it seems to have whacked part of the download When I start Firefox now, I get a message saying that it cannot find the Mozilla runtime.

Toutes les réponses (1)

guigs
guigs
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox . This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.