Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My Firefox profile cannot be loaded. It may be missing or inaccessible and I could not fix that even following the instructions

  • 1 réponse
  • 3 ont ce problème
  • 2 vues
  • Dernière réponse par cor-el

cambraia39
cambraia39
more options

When trying to open Firefox I get a message: Profile Missing. Your Firefox profile cannot be loaded. It may be missing or inaccessible. In the Application Support when I click in the Firefox logo it's open the same window: "Your Firefox profile cannot... and I can't go ahead. I do not have anything else of Firefox in this folder. Finder did not showed nothing either. I followed the instructions for "Missing Profile" but I could not go ahead because all the Firefox folders are missing. I access my e-mails opening hotmail through google.

When trying to open Firefox I get a message: Profile Missing. Your Firefox profile cannot be loaded. It may be missing or inaccessible. In the Application Support when I click in the Firefox logo it's open the same window: "Your Firefox profile cannot... and I can't go ahead. I do not have anything else of Firefox in this folder. Finder did not showed nothing either. I followed the instructions for "Missing Profile" but I could not go ahead because all the Firefox folders are missing. I access my e-mails opening hotmail through google.

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

See:

This can be caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: /Users/<user>/Library/Caches/Firefox/Profiles/<profile>/Cache