Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Thunderbird 38.1 and 38.2 hangs "(Not Responding)" when clicking delete email CAUSE: Adblock Plus?

  • 10 réponses
  • 23 ont ce problème
  • 10 vues
  • Dernière réponse par Kaaby357

more options

Since updating to Windows 10 Thunderbird has been crashing when selecting (clicking) the delete button to delete emails.

Since updating to Windows 10 Thunderbird has been crashing when selecting (clicking) the delete button to delete emails.

Modifié le par Wayne Mery

Solution choisie

Start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (10)

more options

Solution choisie

Start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

more options

In Safe Mode the deletion of emails does not crash TB. However, the minimize, restore and close buttons are missing in each theme I tried.

more options

Could you check please for crash IDs at Help | Troubleshooting. And copy/paste a few here.

more options

@Wayne Mery "Could you check please for crash IDs at Help | Troubleshooting. And copy/paste a few here."

Sorry, I checked for reports but there are none listed for the time frame of this problem.

more options

Is your meaning of crash that thunderbird stopped responding when you click delete?

Does it also fail if you update to version 38.2.0?

more options

I am using 38.2 currently and, at times, when I click delete TB will freeze up, the screen will fade and nothing responds to my mouse clicks. In the menu bar (File, Edit, etc.) Not Responding will show up as it does in Task Manager (Win 10). Eventually the ...has stopped responding window will show up and I will choose to Close Program.

addition: In 38.2 the Minimize Close button is back in default theme.

Modifié le par Kaaby357

more options

You wrote previously that the problem is not seen when started in Thunderbird safe mode.

Please check Help | Troubleshooting to see which addons are installed and determine which one is causing the problem.

more options

Have done that and the best I can determine is that it MAY be Add Block Plus Extensions but it didn't start until the Win 10 update.

I really can't say my attempts to correct the problem at my end adds up to a lot of empirical evidence though. I am just working around the problem by re-starting TB when the happens.

more options

All manner of weird things are being reported by Win 10 users. So nothing can be discounted.

Please run with Adblock Plus disabled for a bit and report what happens. If the problem goes way, I recommend disabling all other addons and reenable Adblock Plus, so we can rule out interraction between Adblock Plus and other addons.

more options

Will do. Thanks.