Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Speedtest.net bu Ookla will not load in 40.0.2 FF

  • 2 réponses
  • 18 ont ce problème
  • 1 vue
  • Dernière réponse par xtcmax

more options

Hello. After updating to 40.0.2 firefox can not load the Speedtest by Ookla. I have read the similar post and tried the provided solutions but still Speedtest does not load, I get a blank gray screen.

What I have done so far: - Restarted FF in safe mode - Normal mode, but no AddBlock Plus -Installed latest Shockwave player -Installed latest Flash Player -Made sure that Shockwave is always active -Cleaned our all the cookies, etc ,etc.

The speedtest does not load. At the same time I can load the page just fine using Edge.

Win 10x64 Ent FF 40.0.2

Please advise on the situation.

Thank you in advance.

Hello. After updating to 40.0.2 firefox can not load the Speedtest by Ookla. I have read the similar post and tried the provided solutions but still Speedtest does not load, I get a blank gray screen. What I have done so far: - Restarted FF in safe mode - Normal mode, but no AddBlock Plus -Installed latest Shockwave player -Installed latest Flash Player -Made sure that Shockwave is always active -Cleaned our all the cookies, etc ,etc. The speedtest does not load. At the same time I can load the page just fine using Edge. Win 10x64 Ent FF 40.0.2 Please advise on the situation. Thank you in advance.

Solution choisie

Do you otherwise have problems with the flash plugin on web pages?

Which version of the Flash player do you have?

Do not confuse the Shockwave for Director and the Shockwave Flash plugin, both are different plugins.

Do you see a Lego block icon at the left end of location/address bar when you access this site?

Do other speed test site work?

An HTML5 alternative:

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

Do you otherwise have problems with the flash plugin on web pages?

Which version of the Flash player do you have?

Do not confuse the Shockwave for Director and the Shockwave Flash plugin, both are different plugins.

Do you see a Lego block icon at the left end of location/address bar when you access this site?

Do other speed test site work?

An HTML5 alternative:

more options

Problem has been solved, I do not know why it wasn't working before.