Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

When I go onto the about:customizing screen, it's blank. No icons, nothing. Means I can't do whatever Mozilla suggests I do.

  • 4 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par FredMcD

JoannedeV
JoannedeV
more options

It started because I keep losing my bookmarks toolbar. Finally got that back thanks to someone else's suggestion, but the about:customizing screen remains blank.

It started because I keep losing my bookmarks toolbar. Finally got that back thanks to someone else's suggestion, but the about:customizing screen remains blank.

Toutes les réponses (4)

the-edmeister
the-edmeister
  • Moderator
more options

Disable any add-on themes in Firefox and in Windows 10, and see if Customize then works.

Also, you can troubleshoot using the Firefox SafeMode if it mot theme related.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What steps did you take to restore the Bookmarks Toolbar?

You can try to reset the browser.uiCustomization.state pref on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

If that doesn't work then try to delete the xulstore.json file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

JoannedeV
JoannedeV Auteur de la question
more options

Thanks for your suggestions, sorry for delay. Had further issues with toolbar, but that is now back permanently and for some bizarre reason so is the about:customizing. I don't pretend to have ANY idea why or how. Just glad it's sorted (itself).

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.