Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 1 réponse
  • 1 a ce problème
  • 14 vues
  • Dernière réponse par FredMcD

hallasbrian
hallasbrian
more options

Firefox is regularly crashing on my computer, to the point where I am now submitting this request for help before changing my browser. It is happening far too often to make usability worhtwhile for work etc.

It seems to happen mostly when I enter a search in the bar at the top and press return.

Although it has crashed at other times too.

I have a fully up to date version running.

The last crash was : https://crash-stats.mozilla.com/report/index/bp-adb7ceae-8762-4df1-b0b9-425842150909

But as you can see below it is happening regularly:

bp-adb7ceae-8762-4df1-b0b9-425842150909 09/09/2015 12:08 bp-26269f2b-a7a8-4d9d-ad68-d14562150908 08/09/2015 18:14 bp-ab46d2e0-4c2f-4061-8a0c-5678b2150908 08/09/2015 16:17 bp-53d84f1d-abc4-4586-a174-4cfe02150907 07/09/2015 20:49 bp-b978c49c-9f65-4453-ac2a-fbe542150907 07/09/2015 11:12 bp-abc722a4-2134-4a3f-b531-e61722150907 07/09/2015 09:10 bp-5f79e021-4165-43de-9e95-2d1eb2150905 05/09/2015 21:42 c4f35d63-142b-4847-9f18-493042126f0d 05/09/2015 20:39 d30598a1-8e4c-4274-8d14-6f4b81d3d0bb 05/09/2015 19:23 bp-984efb93-450d-4aae-8bb6-c9d672150905 05/09/2015 08:23 bp-365901b0-ebc9-46f8-9c44-8f69c2150904 04/09/2015 17:42 bp-2161c123-9199-43fe-9afd-49d1a2150904 04/09/2015 14:02

Thank you and Regards,

Firefox is regularly crashing on my computer, to the point where I am now submitting this request for help before changing my browser. It is happening far too often to make usability worhtwhile for work etc. It seems to happen mostly when I enter a search in the bar at the top and press return. Although it has crashed at other times too. I have a fully up to date version running. The last crash was : https://crash-stats.mozilla.com/report/index/bp-adb7ceae-8762-4df1-b0b9-425842150909 But as you can see below it is happening regularly: bp-adb7ceae-8762-4df1-b0b9-425842150909 09/09/2015 12:08 bp-26269f2b-a7a8-4d9d-ad68-d14562150908 08/09/2015 18:14 bp-ab46d2e0-4c2f-4061-8a0c-5678b2150908 08/09/2015 16:17 bp-53d84f1d-abc4-4586-a174-4cfe02150907 07/09/2015 20:49 bp-b978c49c-9f65-4453-ac2a-fbe542150907 07/09/2015 11:12 bp-abc722a4-2134-4a3f-b531-e61722150907 07/09/2015 09:10 bp-5f79e021-4165-43de-9e95-2d1eb2150905 05/09/2015 21:42 c4f35d63-142b-4847-9f18-493042126f0d 05/09/2015 20:39 d30598a1-8e4c-4274-8d14-6f4b81d3d0bb 05/09/2015 19:23 bp-984efb93-450d-4aae-8bb6-c9d672150905 05/09/2015 08:23 bp-365901b0-ebc9-46f8-9c44-8f69c2150904 04/09/2015 17:42 bp-2161c123-9199-43fe-9afd-49d1a2150904 04/09/2015 14:02 Thank you and Regards,

Toutes les réponses (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

RapportGP.DLL

RapportTanzanEx400.DLL

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable Rapport as a test.