I can receive e-mail but I get error meaasge when I try to send.
Error message:
An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your Mail preferences and try again.
Been using this for years without issues.
PFT
Error message:
An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your Mail preferences and try again.
Been using this for years without issues.
PFT
Solution choisie
Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.
If that does not work (TWC have made changes)
Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html
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Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Application Basics
Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-server.maine.rr.com:110, plain, passwordCleartext
OUTGOING: smtp-server.maine.rr.com:25, plain, none, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Eset Plugin, 1.0, false, eplgTb@eset.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.7.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.suggested-driver-version: 257.21
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 1f223ea3-1086-441b-9aae-e65fd48b5b9
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1341499335
places.history.expiration.transient_current_max_pages: 77136
places.history.expiration.transient_optimal_database_size: 123417066
plugin.importedState: true
plugin.state.java: 0
plugins.update.notifyUser: true
print.print_printer: HP psc 2170 Series
print.printer_HP_psc_2170_Series.print_bgcolor: false
print.printer_HP_psc_2170_Series.print_bgimages: false
print.printer_HP_psc_2170_Series.print_command:
print.printer_HP_psc_2170_Series.print_downloadfonts: false
print.printer_HP_psc_2170_Series.print_edge_bottom: 0
print.printer_HP_psc_2170_Series.print_edge_left: 0
print.printer_HP_psc_2170_Series.print_edge_right: 0
print.printer_HP_psc_2170_Series.print_edge_top: 0
print.printer_HP_psc_2170_Series.print_evenpages: true
print.printer_HP_psc_2170_Series.print_footercenter:
print.printer_HP_psc_2170_Series.print_footerleft: &PT
print.printer_HP_psc_2170_Series.print_footerright: &D
print.printer_HP_psc_2170_Series.print_headercenter:
print.printer_HP_psc_2170_Series.print_headerleft: &T
print.printer_HP_psc_2170_Series.print_headerright: &U
print.printer_HP_psc_2170_Series.print_in_color: true
print.printer_HP_psc_2170_Series.print_margin_bottom: 0.5
print.printer_HP_psc_2170_Series.print_margin_left: 0.5
print.printer_HP_psc_2170_Series.print_margin_right: 0.5
print.printer_HP_psc_2170_Series.print_margin_top: 0.5
print.printer_HP_psc_2170_Series.print_oddpages: true
print.printer_HP_psc_2170_Series.print_orientation: 0
print.printer_HP_psc_2170_Series.print_pagedelay: 500
print.printer_HP_psc_2170_Series.print_paper_data: 1
print.printer_HP_psc_2170_Series.print_paper_height: 11.00
print.printer_HP_psc_2170_Series.print_paper_size_type: 0
print.printer_HP_psc_2170_Series.print_paper_size_unit: 0
print.printer_HP_psc_2170_Series.print_paper_width: 8.50
print.printer_HP_psc_2170_Series.print_reversed: false
print.printer_HP_psc_2170_Series.print_scaling: 1.00
print.printer_HP_psc_2170_Series.print_shrink_to_fit: true
print.printer_HP_psc_2170_Series.print_to_file: false
print.printer_HP_psc_2170_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_left: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_right: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce 6150SE nForce 430
Vendor ID: 0x10de
Device ID: 0x03d0
Adapter RAM: 128
Adapter Drivers: nvd3dumx,nvd3dum
Driver Version: 8.15.11.8655
Driver Date: 7-29-2009
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Solution choisie
Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.
If that does not work (TWC have made changes)
Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html