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When I send an email it stays in "connecting to smtp.google mail.com for over 60 seconds and then hangs up in "connecting to imap.googlemail.com. How can I fix

  • 9 réponses
  • 3 ont ce problème
  • 6 vues
  • Dernière réponse par christ1

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On my Mac when I send or forward an email, it says "connecting to smtp.google mail.com" for over 60 seconds and then sometimes hangs for additional seconds in "connecting to imap.googlemail.com. " I have no problems sending mail via my iPad or iPhone. I have the latest version of Thunderbird. This problem started about a month ago. We have another user on the computer using Apple mail with a gmail account which has no issues.

Thanks

 Application Basics
   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show in Finder
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
     OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-4031cd70-3d67-417e-ab14-5caca2151127 (11/27/15)
   http://crash-stats.mozilla.com/report/index/bp-e9690e54-71fd-49bb-900a-70f5f2151025 (10/25/15)
 Extensions
   Lightning, 4.0.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.internaluseonly.changed: true
     font.size.variable.x-western: 18
     gfx.blacklist.direct2d: 3
     gfx.blacklist.layers.direct3d9: 3
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: e79f43ed-d324-f841-b24f-46964715a02
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1447732688
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
 Graphics
     Vendor ID: 0x1002
     Device ID: 0x6740
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 OpenGL
     AzureCanvasBackend: quartz
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
On my Mac when I send or forward an email, it says "connecting to smtp.google mail.com" for over 60 seconds and then sometimes hangs for additional seconds in "connecting to imap.googlemail.com. " I have no problems sending mail via my iPad or iPhone. I have the latest version of Thunderbird. This problem started about a month ago. We have another user on the computer using Apple mail with a gmail account which has no issues. Thanks Application Basics Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show in Finder Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-4031cd70-3d67-417e-ab14-5caca2151127 (11/27/15) http://crash-stats.mozilla.com/report/index/bp-e9690e54-71fd-49bb-900a-70f5f2151025 (10/25/15) Extensions Lightning, 4.0.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.internaluseonly.changed: true font.size.variable.x-western: 18 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: e79f43ed-d324-f841-b24f-46964715a02 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1447732688 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… Graphics Vendor ID: 0x1002 Device ID: 0x6740 WebGL Renderer: false GPU Accelerated Windows: 2/2 OpenGL AzureCanvasBackend: quartz AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: quartz JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

Modifié le par RonW77077

Solution choisie

This had no affect on sending email.

You'd need to make the change to OAuth2 for the Outgoing Server (SMTP) as well.

when I set up new folders they do not appear in the folder list .

I'd suggest you start a new thread for this.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (9)

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Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help, and then Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show in Finder
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
     OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-4031cd70-3d67-417e-ab14-5caca2151127 (11/27/15)
   http://crash-stats.mozilla.com/report/index/bp-e9690e54-71fd-49bb-900a-70f5f2151025 (10/25/15)
 Extensions
   Lightning, 4.0.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.internaluseonly.changed: true
     font.size.variable.x-western: 18
     gfx.blacklist.direct2d: 3
     gfx.blacklist.layers.direct3d9: 3
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: e79f43ed-d324-f841-b24f-46964715a02
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1447732688
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
 Graphics
     Vendor ID: 0x1002
     Device ID: 0x6740
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 OpenGL
     AzureCanvasBackend: quartz
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
more options

Do you have any other issues on this computer accessing the Internet, or just Thunderbird?

Try to change 'Authentication type' in your Thunderbird Gmail account settings to 'OAuth2'. You'll be prompted for your Google password. You'll get another prompt to allow Thunderbird to access your Gmail.

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I changed the Authentification type. It did save but did not ask though it did prompt me for Google password (or another prompt to allow Thunderbird to access my Gmail. This had no affect on sending email.

I have no other problems with the Mac other than Thunderbird. I do have another problem with Thunderbird in that when I set up new folders they do not appear in the folder list . Previously this worked fine.

Thanks for the help.

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Solution choisie

This had no affect on sending email.

You'd need to make the change to OAuth2 for the Outgoing Server (SMTP) as well.

when I set up new folders they do not appear in the folder list .

I'd suggest you start a new thread for this.

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Although I thought my problem was solved (and I indicated it was solved) once I changed to OAuth2 for the Outgoing Server, it improved only for a few days and has now recurred, taking even longer to send messages.

Any other suggestions? Thanks

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Try to start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Is there any difference?

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I did disabled the add-ons. A substantial help. Small files go through quickly. Larger files of 2.8 to 12 MB sizes take from 13 to 48 seconds to transmit - being 9 to 15 seconds longer than sending the same files using my AT&T/Yahoo account. Is this what I should expect?

And, I see oddities such as sending the same large 18.9MB file twice once taking 3:41 and then taking 1:15 (1 minute 15 seconds) to transmit), though this is certainly an outlier.

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I did disabled the add-ons. A substantial help.

According to your Troubleshooting Information your only add-on is Lightning. Are there others?

I'd not expect that Lightning would have any impact on the time it takes to send messages with attachments.

Obviously the time it takes to send messages with large attachments directly depends on the speed of your Internet connection. Depending on what technology is used this can be variable.

Regardless of that, email is not necessarily the preferred way to transfer large files. Take a look at the Thunderbird Filelink feature. https://support.mozilla.org/en-US/kb/filelink-large-attachments

It works well for me in connection with Dropbox. https://addons.mozilla.org/en-US/thunderbird/addon/dropbox-for-filelink