Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Delete key on the keyboard removes 2 emails instead of one.

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par ThunderFan

ThunderFan
ThunderFan
more options

How to prevent two emails being deleted when hitting Delete key on the keyboard or delete button inside the app. Second message disappears from the inbox automatically after very brief moment, both go directly to trash. Replacing mouse and keyboard makes no difference. (btw both are new and work flawlessly in every other apps, no double clicks).

Your advice is very much appreciated.

How to prevent two emails being deleted when hitting Delete key on the keyboard or delete button inside the app. Second message disappears from the inbox automatically after very brief moment, both go directly to trash. Replacing mouse and keyboard makes no difference. (btw both are new and work flawlessly in every other apps, no double clicks). Your advice is very much appreciated.

Modifié le par ThunderFan

Solution choisie

I believe the error is finally fixed. It's still quite difficult to pinpoint the cause. Clearing .msf files and compacting mailbox didn't make a difference although in some situations it may help. After removing account, deleting all relevant profile folders and files, re-adding the account, switching between "Move to this folder" and "Just mark as deleted" in "Server settings->When I delete a message" couple of times, applying download message limit, restarting and removing the limit did the job. On a side note, inbox and other folders were not synchronised correctly to begin with. Weird, the problem was related only to one of many other accounts Thunderbird is connected to. Looks like a minor bug although for now problem seems to be gone.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

ThunderFan
ThunderFan Auteur de la question
more options

Solution choisie

I believe the error is finally fixed. It's still quite difficult to pinpoint the cause. Clearing .msf files and compacting mailbox didn't make a difference although in some situations it may help. After removing account, deleting all relevant profile folders and files, re-adding the account, switching between "Move to this folder" and "Just mark as deleted" in "Server settings->When I delete a message" couple of times, applying download message limit, restarting and removing the limit did the job. On a side note, inbox and other folders were not synchronised correctly to begin with. Weird, the problem was related only to one of many other accounts Thunderbird is connected to. Looks like a minor bug although for now problem seems to be gone.