Ask hijacked my homepage got rid of that now got meesage coming up
"ASK " hijacked my homepage which I sorted thanks to advice here. Now everytime I go on the web I get a message asking if I want to revert to my old homepage or stay with the new one. Ihave followed the instructions on here to get rid of it but it won't go ! If Irevert I get the ASK page again so I have to check the box & go with the new one which gives me Mozilla Firefox usual homepage.
Solution choisie
Firefox does not have a builtin message to tell you to revert your homepage to a previous one. This sounds like the work of malware installed on your system. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
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Solution choisie
Firefox does not have a builtin message to tell you to revert your homepage to a previous one. This sounds like the work of malware installed on your system. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Didn't solve the problem but I refreshed Mozilla Firefox and shhhhh it seems to havedone the trick. Thanks for your help.
Sorry I didn't want top download any stuf but managed to solve (I hope) the issue by refreshing Mozilla Firefox. Thanks for your help
I am glad to hear that your problem has been resolved.
Thank you for contacting Mozilla Support.