Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can't play flash videos in Firefox

  • 3 réponses
  • 16 ont ce problème
  • 5 vues
  • Dernière réponse par FredMcD

Yufina
Yufina
more options

I can't play flash videos anymore. It will try to load video, but black screen. Even if I try to right click and settings nothing happens. Add-ons page says it is installed.

Also I downloaded uninstaller and reinstalled, but no help.

Not sure if my Windows 10 insider preview is problem? Build 14267

I can't play flash videos anymore. It will try to load video, but black screen. Even if I try to right click and settings nothing happens. Add-ons page says it is installed. Also I downloaded uninstaller and reinstalled, but no help. Not sure if my Windows 10 insider preview is problem? Build 14267

Solution choisie

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

Lire cette réponse dans son contexte 👍 3

Toutes les réponses (3)

FredMcD
FredMcD
more options

Solution choisie

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

Yufina
Yufina Auteur de la question
more options

Thank you! Disabled protected mode. Now I can play flash videos. :)

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.