We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Thunderbird will not open. Error "your TH profile cannot be loaded . It may be inaccessible.."

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par rapidtransit

more options

Computer crash. I try and open TH and get above message. I can see that in appdata/roaming/thunderbird only have crash reports profle ini and registry dat. No profile folder.

I decide to restore my PCV from mozbackup (1.1GB) . It cannot as 'PCV file not recognized'. I then convert it to Zip due to lack of recognition. Then extract it. 'Error data 1' of global messages db-aqlite. It is 187 kb on extraction. But extraction proceeds okay. But only 195 MB total of extraction files.

I also have kept a copy of a folder called "7xbt8t9h.default-20160305-2316" only 5.6MB.

How do I proceed. I cannot open Thunderbird.

Computer crash. I try and open TH and get above message. I can see that in appdata/roaming/thunderbird only have crash reports profle ini and registry dat. No profile folder. I decide to restore my PCV from mozbackup (1.1GB) . It cannot as 'PCV file not recognized'. I then convert it to Zip due to lack of recognition. Then extract it. 'Error data 1' of global messages db-aqlite. It is 187 kb on extraction. But extraction proceeds okay. But only 195 MB total of extraction files. I also have kept a copy of a folder called "7xbt8t9h.default-20160305-2316" only 5.6MB. How do I proceed. I cannot open Thunderbird.
Captures d’écran jointes

Solution choisie

I have solved this. I found my profile in the crash report file. This is in the roaming/thunderbird folder. I snooped around the Crash folder and was surprised to find the 3.2GB profile completely intact. I transferred this to a new folder profile that I made. Thunderbird running well now.

So a tip. The crash report folder may be worth looking at if your cannot find an intact profile.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

I have solved this. I found my profile in the crash report file. This is in the roaming/thunderbird folder. I snooped around the Crash folder and was surprised to find the 3.2GB profile completely intact. I transferred this to a new folder profile that I made. Thunderbird running well now.

So a tip. The crash report folder may be worth looking at if your cannot find an intact profile.