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Blank inbox although message come in (numbers go up), by only by search function I can access those new messages by name.

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  • Dernière réponse par christ1

CKotte
CKotte
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My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly.

What can I do to solve this problem?

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly. What can I do to solve this problem?

Toutes les réponses (1)

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird